Frequently Asked Questions

  • How can I place my order and pay

    • Find all the items you like and add them to your cart by pressing the "add to cart" button dedicated to the product.

      Proceed to checkout by clicking the shopping cart in the upright corner and click the "checkout" button.

      After entering your shipping details, you can select your method of payment and continue to pay for your order. - If you are using PayPal or Apple Pay to pay for the order you can use the Express checkout for a faster checkout experience.

  • My order won't go through, what should I do?

    • If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you are using the latest version of your web browser. Please make sure internet use is enabled in your card details. If your payment won't go through, make sure you have:

      International & internet use enabled from credit/debit card provider (we process orders in US Dollars $) Sufficient amount of funds to complete the purchase.  The same ZIP code in your shipping address as with your credit card provider.  Latest browser version

      In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please contact us at support@modrnu.com